FAQ

GENERAL QUESTIONS

How are your invitations created?

All of my custom and semi-custom stationery sets are designed in our studio with the utmost attention to detail. Some items are printed in house while most invitation suites are sent to an off-site print house for printing on premium quality papers. Assembly can be added for an additional charge or you can invite a few friends over for an "invitation party"!

What types of printing methods do you use?

I use digital, letterpress and foil printing at this time. Most projects are printed using a digital printing press. 

What is the difference between custom and semi-custom?

My custom invitations are designed just for you. If you have a vision for your invitation and can’t find it at any stationery shops I can create it for you! For those who see something they like on my website or Etsy shop and want it personalized then semi-custom is the way to go. I have a wide range of designs available for you to choose from at multiple price points. My semi-custom designs are also available in a range of color and font choices. Most items can be tailored to fit your exact needs.

Can you print the envelopes for my invitations?

Yes I can! I like to think that the anticipation of your big event starts with the envelope and too often this piece is overlooked. I can print the return address and addressee on each envelope in a matching font and color from the invitation along with a coordinating graphic from the invitation for a cost of $1.25 each. We can also do addressing on postcards for $0.60 each. We ask that you provide an excel of your guest list as we will print your envelopes exactly as the names appear on that list. I have an excel template and can email it upon request.

What is your return policy?

Due to the custom nature of our products, all sales are final. Please check your final digital proof very carefully before approving it, as I am not responsible for any errors made by you and do not offer refunds or reprints free of charge should errors occur (after receiving approval of your final proof). Should you need to cancel your order before ANY design work has commenced I'd be glad to do so.

Do you take on design projects for more than weddings?

I sure do! Please check out my other projects for a sampling of my other work.

Why does your pricing appear to be different than in your Etsy shop?

The pricing is actually all the same. Over on Etsy I separate the design from the printing. It was initially due to limitations with Etsy's interface. They now have the ability for it however with 200+ items my shop is still set up to have the design be a separate cost from the printing. At my katlemdesign.com site I have combined them all to make it easier for my customers.

 

CUSTOM WEDDING INVITATIONS & EMBELLISHMENTS

How long does it take to create custom wedding invitations?

From start to finish it could take a little as four to five weeks depending on quickly things get approved. I like to start off with an initial meeting either in person, over the phone or via email to introduce myself and find out more about what you are looking for in your wedding invitations and coordinating embellishments. Once I have a good handle on what you are looking for it can take up to two weeks to get you the initial design comps. Paper and supplies can be ordered once you choose paper colors and sizes. Once the approval process is complete and I have the wording you prefer it normally takes about two to three weeks to get your project printed and assembled.

How do we proof our wedding stationery?

After you decide to place an order with me and we get the paperwork and deposit out of the way I will send along a digital proof of your design (I will email it to you) which you can review at your leisure. You can then provide feedback and subsequent proofs will be emailed to you.

What kind of paper do you use?

Our favorite paper company to order our paper for enclosures and pockets from is Envelopments® and SoHo Paper. Many of our designs incorporate paper from this company but we can use any type of paper in your design to fit your needs.  Printed items are printed using very high quality 120 lb white or off white matte stock.

Can you send me samples of your invitations?

Samples of my semi-custom work can be purchased. Contact us for more information or to set up an initial consultation. Samples are general and not specific to a design.

I want to see and feel the paper but live far away. How can I do that?

Not a problem! We have Envelopments® swatch decks available for purchase to aid you in choosing color combinations for your wedding. These swatch decks include small samples of every color paper Envelopments® offers. Swatch decks are offered for $20 including shipping. Email us to order.

 

WEDDING PRICING AND PROCESS

I need an extra insert for my invitations. 

Some brides have lots of information to share. Not a problem. Additional inserts can be added. See our available upgrades section for information.

I have to provide some extra information but don't want another insert. Is there another option?

Sure. In some cases we can print on the back side of an existing insert in the design. Printing on the back side of an insert is an additional charge.

Production time after final approval is 10 business days but I need my invitations faster. What is the rush fee?

Invitations that need to be produced in less than one week after signoff will incur an additional $100.00 rush fee. Existing clients will be notified during the design process if they risk being charged the rush fee due to delays in their design process if they are not willing to also delay their production date. This fee will not be charged if design delays are on the behalf of the designer.

I'd like to use a map as one of my inserts. Can you make a custom map?

I sure can! Custom maps are $150.00. You provide the start point and end point and we make the map. If you need to change the route, not a problem, just give us the route you'd like to follow and we can easily adjust the map. If you'd like a custom hand drawn water color map I can send you in the right direction. I know some fabulous artists in my local RI area.

© 2017 Katlem Design.